Analyst - Portals and ePayments, Digital Services at MTN Nigeria

Job Identification: 1269
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Portal & e-Payment
Division: Digital Services

Description

• Develop and execute digital payment, Portal and API monetization solutions that generate incremental revenue and reduce dormancy in line with the digital transformation journey
• Lead product requirements gathering and solution discovery discussions with clients and partners (issuers, acquirers, merchants, payment services providers)
• Own and maintain an updated product roadmap for the various portal, payment and API monetization initiatives across digital channels.
• Support the planning and defining requirements for the Payment Gateway, digital payments products and features, merchants, including: driving the consumer experience, developing the detailed product plan, building the go-to-market strategy, identifying product success metrics and reporting.
• Develop and maintain an appropriately prioritized backlog of user stories for implementation across the different projects
• Design and execute pilot projects to determine best approach to deployment, and gain customer insight before actual scale-up
• Develop and maintain an appropriately defined, prioritized backlog items (user stories, features, epics) for implementation across the different projects
• Analyze and execute on improvement strategies based on project outcomes, e.g. lessons learnt, customer feedback and project closure reviews
• Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
• Contribute and participate in brainstorming and ideation sessions and cross functional Customer Lifecycle Management meeting as may be required.

Requirements
Education:

• First Degree in any related discipline (a Degree in Computer Science, Engineering or a technical field is an added advantage)
• Possession of Agile/Project Management certification
• Fluent in English

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience working with others
• Experience and background in implementation and development of payment systems
• Experience in digital product management/Direct Marketing in telecommunications or FINTECH industry
• Experience in defining business requirements, leading workshops and discovery session.
• Demonstrated expertise in the use of data, metrics and customer insight for improving product performance design
• Experience in working with cross-functional teams and leading execution in an agile delivery model
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.