Apartment Reservation Manager (Owerri) at Venmac Resources Limited

We are currently seeking candidates for the position of Front Office Agent.

Job Description:

• Warmly greeting and thanking guests in a sincere and friendly manner.
• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
• Confirming group reservations and organizing personalized services for VIP customers and event attendees.
• Upselling additional facilities and services when appropriate.
• Maintaining updated records of bookings and payments.
• Efficiently checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
• Assisting the reservations manager with booking processes.
• Collaborating with internal departments for seamless guest satisfaction.
• Complying with company procedures and safety policies.
• Performing daily checklist duties.
• Providing information about the hotel, available rooms, rates, and amenities.
• Responding to client complaints in a timely and professional manner.

Requirements:

• A degree in Hotel Management is a plus.
• Excellent communication and organizational skills.
• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
• Familiarity with hotel reservation software, such as Opera, Micros, etc.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Customer service attitude