Application Support Officer at iRecruiters Africa Limited

• The ideal candidate for the role must possess the ability to work on Linux OS” and an excellent knowledge of software integration and testing.

Key Responsibilities:

• Providing technical support to teams within the organization, and external clients when required
• Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
• Prioritizing workload to ensure the most critical issues are resolved first
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues promptly
• Managing coordination at a different level where required
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Assisting with systems integrations
• Developing reports for teams across the business

Key Requirements:

• Bachelor’s degree (or equivalent) in information technology or computer science
• 1-3 years + of experience as an application support staff preferably in a similar environment.
• Ability to work on LINUX OS”
• Good knowledge of software integration and testing.
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Sound knowledge of operating systems, devices, applications, and software
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience