Assistant Front Office Manager at OptiHuman Consulting Limited

Our client is into the Business Consultancy services such as,lifestyle management , strategic and financial advisory and corporate governance .

We hope to fill the position belo with exceptional talent with a proven record of successfully delivering on goals and suitable for our clients business.

Specific Responsibilities

• The candidate must be able to maintain front desk office supplies  and equipment.
• As the Assistant Front Desk Manager you would be responsible for supporting the Front Desk Manager and Front Desk Team.
• Assist with coaching, training and scheduling for the Front Desk Office Team.
• Ensure all Front Desk checklists and programmes are as follows.
• Maintain Front Desk area ,reception area and conference area .
• The candidate must be able to maintain all office equipment and keep records of them .
• The candidate should be able to handle complaints and specific customer requests 
• The candidate should be able to answer telephone calls ,as well as screening and forwarding calls.
• Plan, coordinate, supervise, monitor, and evaluate all daily operations of assigned front desk functions including front desk, guest check-in and out, Bell/Valet, PBX, Concierge, Ski Valet, reservations and group room coordination.
• The candidate should be able assist visitors in a friendly and professional manner .
• Provide superior service and extraordinary experiences to our guests and employees at all times.
• Help update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc).
• Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks.
• Facilitate effective and regular communication with other departments or company personnel (housekeeping, reservations, maintenance, accounting, etc.) to plan, coordinate, and evaluate activities, services, and events, policies, procedures, exchange information, resolve problems and ensure Brand Standards are being followed.

Requirements

• 5+years experience as an Assistant Front Office Manager and any related field.
• The ideal candidate must hold a bachelor's degree in any related discipline.
• The candidate should be able to set and monitor a budget.
• Good problem solving skills-solving critical thinking and decision-making skills.
• Great communication skills.
• Ability to revise procedural processes and think creatively to improve operations regularly.
• Immaculate personal presentation and high level of communication - both written and verbal.
• The candidate must possess excellent leadership skills, goal setting, motivation and training.
• The candidate should possess multitasking abilities .
• Expert knowledge of best driving, delivery, vehicle maintenance and other industry practices.
• Enthusiasm and commitment to deliver exceptional service.
• Possess sufficient experience and technical expertise in all functions of the front office acquired through at least one year of management or lead experience preferably in guest service setting