Billing Support Officer at Fort Knox Group

Salary: 155,000

Duties and Responsibilities:

• Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
• Follow communication scripts when handling different Billing topics
• Identify customer’ needs, clarify information and provide solutions and/or alternatives
• Ensure prompt and accurate response to tickets
• Provide excellent customer service in such a way that we can retain the customers
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call
• Identify and escalate priority issues observed

Educational Qualifications & Functional Skills:

• Minimum Requirements: HND/B.sc, Any Discipline
• Minimum Experience: 6 Months experience in a contact center
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work