Branch Service Manager at Keystone Bank

Role Description

• This is a full-time on-site role for a Branch Service Manager at Keystone Bank Limited, in various locations nationwide.
• The Branch Service Manager will provide overall leadership and direction for superior service delivery at the branch, coordinate branch operations and processes.
• He/She will be responsible for overseeing the day-to-day operations of the branch, managing customer service activities, supervising branch staff, and ensuring operational efficiency.
• Additionally, the Branch Service Manager will be involved in promoting the Bank's products and services.

Qualifications

• Customer Service, Operations Management, and Team Supervision skills
• Knowledge of banking products and services
• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Attention to detail and organizational skills
• Bachelor's degree
• Prior experience in banking