Business Development and Relationship Manager at Human Capital Partners (HCP)

Job Summary

• The role will be responsible for developing and implementing strategies to ensure onboarding of new PFIs (Fin-techs) and maintaining excellent day-to-day relationships with existing PFIs (Fin-techs) to achieve organizational goals.
• The principal objective of the role is client relationship management, business development, client acquisition, industry analysis, risk monitoring and mitigation.
• The role reports to the Head, Business Development and Relationship Management.

Responsibilities

• Initiates and develops relationships with Financial Technology Companies (Fin-techs) for business growth.
• Manages information flow between PFIs (Fin-techs) and the Bank.
• Monitors and reports on the performance of all Fintech’s loan products, schemes and investments managed by the Bank, against monthly/quarterly/annual plans.
• Develops and implements efficient and effective customer service framework/guidelines.
• Identify potential domestic fintech partners based on maturity, market share, and alignment to MSMEs.
• Explore partnership opportunities with targeted fintech(s) including business model and form/terms of capital required.
• Accelerate the feasibility of providing direct lending to MSMEs through a bank digital app/platform and identify potential bank partners.
• Negotiate, execute and implement partnership agreement(s) with Fin-techs.
• Support multiple Fintech partners post-onboarding including pro-actively engaging, identifying, and tracking any issues for resolution.
• Ensure the framework for serving and Funding the Fin-tech space is updated in line with industry developments to ensure its adaptability to market
• Provide support for the Fin-techs’ due diligence process by ensuring clear and timely communication to partners for optimal compliance and Risk management outcomes.
• Ensure compliance of on-boarded Fin-techs with the Banks policies and any such policies or regulations that may arise from regulatory partners.
• Responsible for achieving business development targets for the Fintech segment of the market.
• Stays abreast of recent industry trends, identifies market opportunities, and develops customer relevant propositions that drive key measures such as market share, revenue, profit, and brand health.
• Develops and maintains detailed business plans for client projects.
• Conduct regular meetings, provide updated progress reports and maintain notes & follow up priorities and tasks for effective management/penetration of the Fintech partnerships.
• Works with management in developing timely solutions based on clients’ requirements.
• Conducts business reviews with clients on periodic basis.
• Contacts and follows-up on qualified Fin-techs for new opportunities.
• Addresses customer issues/concerns in accurate and timely manner.
• Works closely with Fin-techs to understand their business needs and to explore opportunities for growth.
• Provides business advice and consultancy to Fin-techs in an effective manner.
• Maintains strong knowledge of Bank’s products, pricing, policies etc, to educate clients on benefits.
• Identifies present and future business development opportunities with new and existing Fin-techs.
• Maintains strong relationship with existing Fin-techs for business retention.
• Maintains security and confidentiality of client information.

Requirements

• Minimum of 8 years working experience in a financial institution /development agency is required of which at least 3 should be with a Fintech or related entity or Fintech unit of a Financial institution.
• A Bachelor's Degree in Economics, Business Administration, Banking and Finance, Accounting, Finance and Administration or any related field
• A post graduate degree in business or development finance related field or management is an added advantage.
• Membership of a professional business-related institute such as ICAN, CIMA, CPA, CIBN etc. is required.
• Good working knowledge of financial procedures and applications.
• Understanding of banking practice and related policy issues, their implications, and applications.
• Knowledge of credit administration, operations, and management.
• Knowledge of risk management.
• Deep understanding of the Fintech industry and emerging developments/opportunities.
• Meeting Facilitation skills
• Demonstrates expertise in Budget and cost management.
• Application of P/C productivity tools such as Microsoft Word, Excel, PowerPoint etc.
• Excellent written and oral communications Skills
• Excellent organizational and Coordination skills
• Expertise in formulation and implementation of credit policies and regulations
• Expertise in credit administration/ supervision
• Excellent analytical skills
• Expertise in credit analysis and appraisal
• Expertise in loans administration / account management.