Business Operations Support Officer at Asset Matrix Energy Services Limited

Job Overview
The Business Operations Support Officer:

• Business Support Officers play a crucial role in ensuring the smooth functioning of daily business operations by managing tasks such as handling correspondence, maintaining records, organising meetings, and coordinating schedules. They may also assist with data entry, report generation and general office management.
• Business Support Officers serve as a central point of contact for internal and external stakeholders, contributing to efficient communication and facilitating collaboration across the organisation. Their role is vital in promoting productivity and supporting the overall success of the business.
• Provides administrative and operational assistance to varios departments within a company.
• Is expected to operate with some degree of autonomy in respect to their day to day work priorities
• Obtains direction, instruction and advice from their manager regarding work priorities and consults on significant issues or conflicts arising during work performed
• Refers to their manager all matters which require a higher delegated authority such as approval/sign-off of briefings and papers for matters requiring submission to the Chief Executive

Duties and Responsibilities

• Creates and maintains records and data in a range of systems to capture, action and monitor information.
• Generate reports and analyse information.
• Schedule and organise meetings.
• Prepare agendas and take minutes and assist in organising company events, handle travel arrangements and bookings.
• Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
• Processing regulatory permits, licenses, operational certifcates including renewals
• Generate sales reports, analyze sales data, and document processes.
• Provide administrative support to staff as needed.
• Creation and management of documents, including project status reports, account documentation, and product marketing materials.
• Facilitate good communication between and provide assistance for teams working on a project, including the marketing, sales and business development, and technical teams.
• Analyze data, report daily performance and use it to create reports on industry trends, which will be used to develop business plans.
• Develop new relationships and maintain good relationships with existing customers and clients.
• Training and onboarding of new business development/sales team members.
• Organize and attend client meetings as well as meetings for internal staff; take notes during team meetings and compilation of attendance.
• Manage databases, report project details and progress to the appropriate manager on a regular basis.
• Achieving other duties assigned by the line manager.

Requirements and Qualifications

• Minimum of 2 years experience as a Business Operations Officer/Business Support Associate
• Relevant qualification/  Experience in Business Administration Support and / or experience in providing business operations support services.
• Minimum of HND in Business Management, Sales, Engineering, Marketing or relevant fields
• Equivalent experience in a related field.
• Proven experience in system administration and technical support.
• Knowledge of Windows, Mac operating systems.
• Excellent problem-solving and customer service skills.
• Able to work independently and as part of a team.
• Able to handle multiple tasks and prioritize effectively.
• Experience with forecasting models and Data Analysis
• Proficiency in MS Office Suite – Excel
• Great Communication and Interpersonal Skills
• Teamwork and Project Management
• Ability to work with little or no supervision.