Call Center Agent at ARM Hold Co.

Summary

• Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Requirements

• A first Degree in a relevant field
• 0 - 5 years work experience
• Previous experience in a similar role, and high fluency in Igbo language
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence.