Call Center Agent at Green Africa

Qualifications

• BSC or HND degree in any related field
• Exceptional Communication and Interpersonal skills
• Great attention to details and a result driven approach
• Excellent conflict management skills
• Resilience to prioritize tasks and complete them in a high-pressure environment

Job role

• Handling inbound and outbound calls
• Providing information about Green Africa's products and services
• Resolving gCustomers complaints and issues effectively
• Maintaining accurate and detailed records of gCustomers interaction and transaction
• Following communication scripts and procedures to ensure consistency and quality of service
• Identifying and escalating issues to the appropriate channels for resolution
• Staying updated with product knowledge, company policies and industry trends to provide accurate information to gCustomers