Case Management Officer at Ekklesiyar Yan'uwa a Nigeria (EYN PROJECT)

LOCATION: BORNO STATE (Magumeri and Gubio) 

ROLE 

As a Case Management Officer, you will play a crucial role in managing and supporting a diverse caseload. You will work directly with survivors to assess their needs, develop individualized care plans, and coordinate services to ensure they achieve their goals. Your ability to navigate complex systems and advocate for survivors will be key to their success. 

MAIN RESPONSIBILITIES: 

The Case Management Officer will have the following duties and responsibilities: 

• Ensure the day-to-day implementation of the work plan activities in the work plan and provide input into the development, ongoing management, and maintenance of the work plan. 
• Supervise caseworkers to ensure that case management information is managed according to approved procedures e.g. case management forms, registers, and computer databases are used appropriately and correctly and protected accordingly Coordinate with Caseworkers to provide case management services for adolescent boys and girls. 
• Participate in assessments and give the overall intervention strategy based on feedback from adolescent boys and girls throughout the programming. 
•  Strictly adhere to GBV guiding principles while engaging with Adolescent boys and girls and their parents/caregivers. 
• Supervise and build the capacity of the community-based child protection system and the youth mentors formally to provide quality life skill sessions through training, daily mentoring, weekly meeting, and applying regular knowledge and skills assessment tools.  
• Compile concise quantitative and qualitative reports, case studies, and Success stories on a monthly, and quarterly basis and submit them to the Case Management Coordinator for documentation 
• Emergency family tracing interventions and alternative care options for unaccompanied and separated children, utilizing tools within the Inter-Agency Child Protection Information Management System 
• Ensure appropriate child-friendly spaces and time schedules are tailored to the physical and mental needs of the children based on age group and gender 
• Consistently maintain referral pathway of project locations 
• Responsible for technical supervision and training of all case workers working with the UASC. 
• Daily supervision of the Child protection case workers. 
• Ensure that caseworkers are trained in case management and the use of the IA CPIMS forms. 
• Ensure the quality of the registration forms. 
• Make referrals of the registered children to the Ministry of Women and Social Development. 
• Ensure that children are followed up and receiving proper case management. 
• Ensure that cases are prepared for case discussions/ case management meetings  
• Ensure partner staff are well supported to implement the entire project  
• With support from the coordinator conduct training for staff and other stakeholders.  

CORE BEHAVIOURS 

• Understanding humanitarian contexts and application of humanitarian principles: 
• Ensure that program goals and activities uphold the principles of the key national and international humanitarian frameworks, codes, and commitments 
• Integrate beneficiary accountability principles into the approach 
• Achieving results effectively: 
• Ensure efficient and transparent use of resources following internal controls 
• Address difficult situations and make tough decisions confidently and calmly 
• Consider the wider impact of decisions to be made in the short and long term. 
• Continuously provides feedback and updates to achieve improved results 
• Document lessons learned and apply them to future projects 
• Maintaining and developing collaborative relationships: 
• Actively listen to different perspectives and experiences of stakeholders 
• Actively participate in networks to access and contribute to good practice 
• Establish and maintain clear communication and dialogue with disaster and conflict-affected people and other stakeholders 
• Operating safely and securely: 
• Identify and communicate risks and threats and minimize these for oneself and the agency 
• Take measures to do no harm and to minimize risks for partners and the communities 
• Reduce vulnerability by complying with safety and security protocols set by the organization. 
• Managing yourself in a pressured and changing environment: 
• Help team members practice stress management through prioritization of workloads and modeling of appropriate self-care 
• Remain effective and retain perspective in the face of difficult or demanding situations 
• Demonstrate personal integrity by using one’s position responsibly and fairly 
• Maintain ethical and professional behavior following relevant codes of conduct 
• Plan, prioritize, and perform tasks well under pressure 
• Take responsibility for your work and the impact of your actions 
• Leadership: Action; Thinking; Self; Inspiring; Developing Others: 
• Demonstrate managerial courage by confronting difficult situations seeking resolution, and stating willingness to champion ideas 
• Demonstrate approachability and trust by listening carefully to others valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings 
• Demonstrate self-development and management by taking responsibility for own development, and actively seeking out feedback to better understand their strengths and weaknesses. 
• Effectively influence others by understanding their interests and showing how they will be met by their own preferred solution 
• Give constructive feedback to enhance capabilities and responsibilities to another for his/her development 

QUALIFICATION: 

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field. 
• 2 years of experience in case management or a related role. 
• Proven experience working in an office environment. 

KNOWLEDGE & SKILLS: 

• Strong understanding of case management principles and practices. 
• Excellent interpersonal and communication skills. 
• Ability to work independently and manage multiple cases effectively. 
• Proficiency in using case management software and other relevant tools. 
• Strong organizational skills and attention to detail. 
• Empathetic, with a commitment to client-centered care.