Client Account Manager at Alphadux Consulting Limited

Job brief:

• The manager will be responsible for the management of sales and relationships with allocated clients.

Responsibilities:

• Act as a single point of contact for allocated clients and follow up on client requests
• Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above-mentioned duties as required
• Supervision and preparation of monthly work schedule and roasters for all staff dealing with clients account
• Manage all violations/escalations/issues reported by staff on occurrence basis
• Maintaining & outperform KPIs
• Ensuring all the external and internal reports are generated correctly and timely.
• Respond timely to emails and phone calls with clients/management/internal teams on pending/unresolved issues.

Requirements:

• 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
• Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
• Knowledge of technological trends
• Understanding of budgets and business-planning
• Excellent communication skills and leaning towards customer success
• Leadership and organizational abilities
• Strategic thinking Problem-solving aptitude
• Open to domestic and international travel

Education:

• Preferably Master’s degree in Business Management
• Bachelor’s degree may be considered for exceptional candidate
• Relevant industry certifications