Client Project Manager at Dimension Data

Job Description:

• The Client Project Manager leads and directs concurrent client projects classified as standard or complex.
• The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations.

Responsibilities

• Engage with stakeholders to deliver projects from original concept through final implementation.
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensure that the project delivers as-sold solution, remains within the baselined budget, and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manage the delivery of the project including rigorous scope control and change management.
• Manage escalations, acting as a single point of contact to the client.
• Documentation and management of risks and issues.
• Ensuring clear and concise communications to all stakeholders.
• Provide pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills
• Competent in project change management
• Understanding of the project life cycle.

Qualifications

• Project Management degree or equivalent.
• Relevant project management certifications preferably PMP
• 3 years’ experience in a project management role and IT inclined.