Client Relations / Business Development Officer at DMV Nigeria Limited

Job Summary

• The Client Relations/Business Development Officer is responsible for managing relationships with existing clients and developing new business opportunities.
• This role involves understanding client needs, providing excellent customer service, and identifying ways to grow the company's market presence.

Key Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for clients.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and objectives to provide tailored solutions.
• Handle client inquiries, complaints, and feedback promptly and professionally.

Business Development:

• Identify and pursue new business opportunities.
• Conduct market research to identify potential clients and business opportunities.
• Develop and implement strategies to expand the client base.
• Prepare and present proposals and presentations to prospective clients.
• Negotiate contracts and agreements with clients.

Sales and Marketing:

• Collaborate with the marketing team to develop and implement marketing strategies.
• Participate in sales activities, including cold calling, networking, and attending industry events.
• Maintain up-to-date knowledge of the company's products and services.
• Track and report on sales performance and business development activities.

Client Retention:

• Develop and implement client retention strategies.
• Conduct regular check-ins and satisfaction surveys with clients.
• Identify and address any issues that may impact client satisfaction and retention.
• Provide clients with updates on new products, services, and company developments.

Administrative Duties:

• Maintain accurate records of client interactions and business development activities.
• Prepare reports and presentations for management.
• Collaborate with other departments to ensure client needs are met.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• Proven experience in client relations, sales, or business development.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain relationships with clients and stakeholders.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organizational and time management skills.
• Self-motivated, with the ability to work independently and as part of a team.

Key Skills:

• Client-focused approach with a commitment to delivering excellent service.
• Strong analytical and problem-solving abilities.
• Ability to identify and capitalize on business opportunities.
• Adaptability and flexibility in a fast-paced environment.
• High level of integrity and professionalism.

Working Conditions:

• This role may require travel to meet with clients and attend industry events.
• Standard office hours apply, but flexibility is required to accommodate client needs and business demands.