Client Relationship Officer at Beacongate Limited

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Requirements and Skills

• B.Sc / BA in Business Administration, Marketing or a related field.
• 4 years work experience.
• Proven experience as a Client Relations Officer.
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.