Client Relationship Specialist at Shuttlers

Job Summary

• We are seeking a highly motivated, purpose-driven and personable Client Relationship Specialist to join our team.
• The Client Relationship Specialist is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our transportation solution and promoting client retention.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Understand and effectively communicate the features, benefits, and value of our products and services.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily.
• Ensure prompt resolutions to issues on all accounts assigned.
• Prepare utility report and recollection of revenue for service rendered.
• Maintain accurate and up-to-date client records and activity reports.
• Support account growth by asking for more routes from existing clients;
• Handle the end-to-end process of fulfilling Charter requests.
• Visit clients once a month
• Proactively communicate potential challenges and appropriate resolutions.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

Requirements

• Candidates should possess relevant qualifications with 4 - 6 years work experience.
• Proven work experience as an Account Manager, Key Account Manager etc.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.