Client Service Representative at a Reputable Company

JOB RESPONSIBILITIES

• Download all rate requests (origin or destination) and follow up with responses.
• Daily registration of all received mail
• Follow the established client service processes and procedures to improve operational excellence.
• Respond to rate requests and liaise with International Coordinator when necessary
• Dissemination of urgent information to appropriate channels between the International Department and other related departments
• Manage the relationship between the organization and clients.
• Reference all quotations sent out to the affiliates as requested.
• Build sustainable relationships and trust with national and international clients through open and interactive communication.
• Relay information between International Coordinator and other departments (Operations, Export, Business Development, etc)
• Gather information from both the Export and Operations Departments, and update the clients and the origin agents on the status of the current shipment (inbound and outbound)
• Request and utilize adequate information from customers to facilitate a hitch-free service-delivery process
• Participate in training to upskill, as required by the business process.
• Handle all possible complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.

ROLE REQUIREMENTS:

• Minimum of first degree (BA/BSc/HND)
• Masters is an additional advantage.
• General banking experience at a leading commercial bank is also an advantage.
• Proven experience in the required role
• Smart, Resilient, and Articulate male (preferably)
• Tech Savvy and open to learning a range of new things in the logistics industry.
• Resident in close proximity to Apapa.
• Basic accounting knowledge.