Consulting – Cloud Service Analyst/Officer at Deloitte

About the Cloud Practice at Deloitte
Deloitte is an industry leader in our clients’ Digital transformations. We recognize that the backbone enabling our clients’ highest aspirations for analytics and cognitive solutions is next-gen Cloud infrastructure. From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions. We want talent who is ready to innovate cloud services and empower our clients to leap forward in their technical capabilities. Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions. We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving.

Job Description

Are you looking to make an immediate impact where you can help our clients solve their cloud business challenges while advancing your career?  Deloitte is offering an opportunity for you to be a crucial member of a dynamic team working on cloud design, migration, integration, adoption, and support.

Work you’ll do

Be a part of multidisciplinary and diverse team in a client facing role. Working closely with other cloud experts and vendors to meet SLAs, monitor services, track performance, minimize outages and resolve issues quickly and effectively.

Responsibilities include:

• Opening, closing, and updating support tickets promptly and accurately.
• Follow up on tickets until resolved.
• Providing level 1 support on applications on GCP, Azure and hybrid cloud environments
• Ensure that problems are corrected within identified performance targets.
• Log all issues, resolutions and liaise with team members for action.
• Prepare documentations, reports and provide recommendations for improving process standards.
• Provide support to Customers on escalations.
• Plan and develop support processes that adhere to ITIL best practices.
• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

Qualifications

• Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 2+ years of experience in IT service delivery
• 1+ years of experience in a virtualization or cloud environment.
• Cloud Certifications desired

Additional Information

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.