Consulting – Cloud Service Manager at Deloitte

Job Description

Are you passionate about technology and ready to deliver value in a cloud environment? Join our cloud team of passionate professionals where you will be delivering top value service experience, cloud best practices, automated tooling, and cyber security in an integrated way. This will ensure Deloitte customers can focus on business enablement as you focus on managing their cloud landscape.

Work you’ll do
As a service manager, you will be the anchor to client communications, expectations, and escalations. You will be responsible for the managing quality delivery of client's cloud solution in enterprise environments through a shared service team model. Continual improvements, innovation and automation will be part of your typical day in a life scenario at Deloitte.
Responsibilities include:

• Technical and analytical troubleshooting with experience working in a technical operations/support role.
• Work with team members, managers, directors, and partners to manage client relationships and communications.
• Identify and facilitate all opportunities for automation.
• Drive problem-management and continuous improvement within client environment.
• Manage client relationship, communications, expectations, and escalations, including reporting (standard operations, requests, and RCAs), be the client’s advocate.
• Work with DevOps/Operations to improve their skills and identify growth and leadership opportunities.
• Continuous focus on process efficiencies, employee engagement, client value creation.
• Facilitate issue resolution and build tasks for DevOps/Operations team members.
• Drive incident management process, troubleshooting, problem-solving, and issue-management activities.
• Develop, maintain, and drive service delivery plan for client engagement
• Plan and develop support processes that adhere to ITIL best practices.
• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

Qualifications

• Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 7+ experience building, implementing, and managing IT Operations, including cloud operations
• 2+ years of experience with any cloud platform: GCP or Azure or AWS.
• Experience with Agile Enterprise IT Management frameworks (e.g., SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)
• Cloud Certifications desired

Additional Information

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University Leadership Centre. https://deloitte.zoomforth.com/du

 Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.