Corporate Retention Associate (Port Harcourt) at Reliance HMO

About the job

• This role is responsible for developing and maintaining Reliance Health's relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client's administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• Skills Required:
  • Must be based in Port Harcourt
  • B.Sc./HND degree
  • Strong written and spoken communication skills
  • Strong analytical thinking skills
  • Ability to work in a team and collaborate with various individuals
  • Strong interest in developing a career in a client-focused role
  • Sales/Customer Success/Client Relations experience are added advantages

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance