Customer Care Executive at Global Profilers

Job Description

Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in a timely & efficient manner
• Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables are achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads

Qualifications

• Graduate in science is preferable, any other discipline may also apply
• NYSC Certified
• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

 Fair Knowledge of Telecom Technologies:

•  Internet Bandwidth & Leased Circuits
•  Smart Solutions & Internet of Things (IoT)
•  Internet Broadband

Soft Skills & Characteristics:

•  Strong organizational skills
•  Self-motivated and detail-oriented
•  Quick to collaborate and coordinate with team members when necessary
•  Prior experience working with the Telecommunication Customer Care   Department
•  Strong math and critical reasoning skills
•  Customer Relationship Management
•  Resourcefulness & Result-Oriented approach
•  Customer-Oriented Approach
•  Strong Oral & Written Communication