Customer Experience / Sales Representative at LEAM Consulting Limited

Responsibilities

• Manage all incoming phone calls, mails and messages across different platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Identify prospective customers and generate sales leads.
• Build sustainable relationships and trust with customers through open and interactive conversations.
• Present, promote and sell products and services to existing and prospective customers.
• Provide accurate, valid and complete information using the right methods.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits.
• Follow communication guidelines, procedures and policies.

Requirements

• Minimum of Bachelor’s degree in Communication or any relevant field.
• Minimum of 2-3 years of experience (experience in sales is an added advantage).
• Genuine interest in the aesthetic and beauty industry.
• Strong written and verbal communication skills.
• Customers centric and result-oriented.
• Excellent organizational skills and keen attention to details.
• Ability to perform well in a fast-paced work environment.
• Must possess excellent selling and negotiation skills.