Customer Operations Engineer at Arnergy Solar Limited

• As our Customer Operations Engineer, you will help ensure power availability and customer satisfaction.
• You will coordinate, schedule and ensure O&M activities are performed professionally within your assigned geographical location and according to standards.
• The role would also involve developing strategies in the onboarding of new customers for expansion within the geo-political zone.

You’ll focus on:

• Maintaining a record of all customer/solution details and project milestones.
• Maintaining logs of all required repairs and maintenance.
• Educating customers on energy efficiency, conservation, reliability and systems operations.
• Ensuring energy reliability and a good customer experience.
• Scheduling of quarterly preventive maintenance activities within the region.
• Performing all aspects of corrective and preventive maintenance and general oversight as required.
• Ensuring that all operation and maintenance activities performed at customer sites comply with OEM guidelines.
• Performing site assessment and load analysis on prospects' facility where required.
• Project implementation quality assurance and control.
• System commissioning of all installations.
• Ensuring snag reporting following system commissioning.
• Ensuring site acceptance and job completion signoff at project closure.
• Timely response to escalation and resolution of faults in line with set Service Level Agreement.
• 24/7 availability for emergency call-outs.
• Documenting, storing and sharing knowledge from field activities, incidents and notable equipment behaviours.
• Providing timely written reports and feedback from field operations.
• Contributing to OPEX reduction by keeping work activities within budget with appropriate financial reports.
• Ensuring full compliance with the company's HSE policy.
• Incident management for incidents relating to all solar deployments within the region.
• Proper representation of the brand at every interaction with customers and the general public within the region.
• Regular update to Customer Operations Manager.

REQUIREMENT AND SKILLS

You’ll be a good fit for this role if you have:

• Reside on the Island
• Minimum of a B.Sc in Electrical Engineering or Electrical & Electronics Engineering.
• Minimum of 3 years of related experience.
• Good technical knowledge, diagnostic and problem solving skills.
• Ability to learn and work on changing and emerging technologies.
• Ability to build an environment and relationship of trust and credibility with customers, in order to best promote Arnergy in the local market.
• People-management skills.
• Good knowledge of Microsoft Office suite (Google Drive) i.e. Microsoft Word (Google Doc), Excel (Google sheet) and PowerPoint (Google Slide).
• A driver’s License

We’d also like to see:

• Excellent written and verbal communication skills
• Ability to travel as required
• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail