Customer Relationship Manager (Corps Member) at Yardoak

Job Summary

• The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.
• This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.
• The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients.

Responsibilities

• Handle incoming customer inquiries and provide timely and accurate responses.
• Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
• Address issues to prevent escalations.
• Identify opportunities for additional sales within existing customers and pursue them.
• Prepare regular reports on customer feedback and satisfaction metrics.
• Convert leads into active clients.
• Stay updated on product knowledge to effectively address customer inquiries.

Qualifications and Skills

• Bachelor’s Degree in Business Administration or a related field preferred.
• Proven experience in customer service or relationship management roles.
• Excellent communication and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and MS Office Suite.