Customer Relationship Officer at Efficacy Construction Company

Job Description

• Analyzing customer needs, managing customer interactions and providing excellent customer service.
• Addressing customer concerns and complaints.
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.

Job Requirements

• Bachelor's degree in Business Administration or related field.
• Experience in the construction industry is a plus
• Not more than 5 years Post-NYSC experience
• Customer service and customer satisfaction skills
• Customer Experience Management
• Excellent communication skills
• Ability to mange customer interactions
• Strong problem solving bskiils
• Attention to details
• Experience in the construction industry is a plus.