Customer Retention Executive (Bonusing and Promotions) at Afconrecruit Limited

Job Description

• Creating a plan to retain existing customers by identifying their needs and concerns, then communicating with them regularly about current promotional offerings.
• ⁠Create affinity for the between the brand and the target audience.
• Monitoring user behavior and satisfaction levels, and conducting research on current market trends to identify potential opportunities for growth.
• Analyzing data to determine which strategies are most effective in retaining customers over time.
• Monitoring competitors’ activities and industry trends to identify potential opportunities.
• Working with marketing and customer service team to identify different audience segments.
• Maintaining and building relationships with existing users through targeted communications.
• Creating unique bonuses and promotional offers.
• Managing SMS, Email Marketing and other outbound channels

Requirements

• B.sc/HND in any field with at least 3years plus of experience in this role