Customer Service Agent at Denna Rossi Limited

Job Brief

• We currently seek a customer-oriented service representative to join our team.
• Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.
• Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.
• Communicating with customers through various channels.
• Have affirmative products Knowledge to lead in conversation.
• Processourorders, publish forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicatewith colleagues on matter arising to serve as a connection for all.
• Providefeedback on the efficiency of the customer service processand for product development.
• Ensure customer satisfaction and provide professional customer support.
• All other tasks as assigned by management.

Requirements and skills

• B.Sc in any discipline
• 2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.