Customer Service Assistant at Chem Health and Diagnostics Centre

Job Overview:

• The Customer Service Assistant plays a crucial role in delivering excellent customer service by assisting clients with inquiries, providing information, and resolving issues.
• The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.
• This role requires handling both in-person and remote customer interactions through various communication channels such as phone and email.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate service information to customers.
• Resolve customer complaints by identifying the issue, providing solutions, and following up to ensure resolution.
• Ensure detailed registration of customer information.
• Maintain detailed and accurate records of customer information and transactions in the customer service database.
• Collaborate with other departments to resolve customer issues efficiently.
• Assist in processing refunds, exchanges, and troubleshooting issues related to billing or payments.
• Ensure a positive customer experience by going above and beyond to meet customer needs.
• Provide support in maintaining and updating customer service guidelines and policies.

Key Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to think quickly and provide effective solutions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathy and patience when dealing with challenging customers.
• Strong attention to detail.
• Proficient in using CRM software and Microsoft Office Suite.

Qualifications:

• High School Diploma or equivalent (Bachelor's degree preferred).
• Proven experience in customer service or a related field is a plus
• Experience in the healthcare sector is an added advantage.
• Strong interpersonal skills and the ability to work well in a team environment.