Customer Service/ Front Desk Officer at Sunbeth Global Concepts (SGC)

Job Summary

The Customer Service Officer collaborates with all departments to gather and share information with clients. This role focuses on our value proposition, encompassing client support, proactive communication, conflict resolution, after-sales service, and operational efficiency. The role also includes managing the front office.

Job Description

Client Interaction and Support:

• Attend to client enquiries promptly and effectively.
• Follow up with clients and teams on requested services to issue proforma invoices.
• Align with clients on contract status before and after execution.

Operational Efficiency:

• Collate service requests from clients and team members (Haulage, Export, Import).
• Coordinate with teams on execution plans and provide real-time updates to clients.
• Analyze requests to identify trends, inefficiencies, and opportunities.

Customer Complaint Resolution:

• Handle customer complaints, provide appropriate solutions, and ensure resolution within time limits.
• Keep records of customer interactions, process accounts, and file documents.

Relationship Building:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Engage clients for satisfaction levels during and after contract completion.

Front Office Management:

• Manage the front office, ensuring efficient and professional operations.
• Assist in the day to day running of the office. 
• Provide adequate support to the Admin Officer.

Educational Requirements        

• ND/HND/Bachelor's degree in any related field.

Experience Requirements

• Relevant certifications in customer service would be advantageous.

Professional Requirements

• Minimum of 3 years of work experience in client service/ front desk or related role.