Customer Service Officer at a Reputable Event Compnay

JOB OVERVIEW : CUSTOMER SERVICE OFFICER

As a customer service officer you are responsible for handling inquiries, resolving complaints and ensuring that customers have a positive experience with the company's products or services.A Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

DUTIES AND RESPONSIBILITIES

• Addressing customer questions and concerns about event packages, venues, and services offered by the company through various channels, including phone calls,live chat interactions,emails, and social media in a  professional and timely manner.
• Handling and resolving customer complaints as regards event schedule, venue and services in a timely and effective manner, ensuring the customer satisfaction.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the services.
• Escalate issues to the appropriate management when necessary.
• Keeping accurate records of customer interactions including event details and client preferences, noting any inquiries, complaints, and actions taken.
•  promote and market company event services to clients.
• Develop thorough understanding  of company services and Offer detailed information about event packages, venues, and services offered by the company.
• Developing strong relationships with customers to foster loyalty and repeat patronage.
• Reaching out to customers proactively to offer assistance, gather feedback and inform them about event services offered by the company.
• Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.
• Perform other tasks as assigned by the management.

REQUIREMENTS AND QUALIFICATION

• BS.c degree in Business administration, Communications, or a related field.
• 1 year experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal relation skills.
• Excellent sales and marketing skills.
• Ability to manage multiple tasks and tight deadlines.
• Proficiency in Microsoft Office (Word, Excel) and other customer service software.
• Strong attention to detail and organizational skills.

COMPANY : EVENT COMPANY

SALARY: 80,000 NGN

Note: candidate must reside within or around ikeja.