Customer Service Officer at Choice Talents NG

Job Responsibilities

• Fulfill customer service requests via phone, email, mail, chat, in person or social media
• Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
• Manage large amounts of incoming calls – no cold calls!
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas.
• Go the extra mile to engage customers.

Requirements

• Candidates should possess an HND or Bachelor's Degree with 1-3 years experience.
• Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.
• Experience with simple math
• Experience interpreting and/or discussing information with others through technology
• Experience teaching others about new terminology or concepts
• Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
• Ability to learn quickly
• Able to work well as part of a team.
• High level of communication and relationship building in a professional, positive, and kind manner
• Communicate effectively in written and verbal
• Creative and resourceful thinking for best customer solutions.
• Provide guidance to multi levels throughout the internal organization and external customer base.

Salary
N105,000 / Month.