Customer Service Officer at Fidelity Bank

Role Description

• This is a full-time Customer Service Officer role located on-site in Akure.
• The Customer Service Officer will be responsible for ensuring customer satisfaction, providing support, and enhancing the overall customer experience through effective interactions and problem resolution on a daily basis.

Qualifications

• Interpersonal Skills, Customer Satisfaction, and Customer Support proficiency
• Customer Service and Customer Experience expertise
• Provide Excellent Customer service while adhering to banking regulations.
• Conducted customer due diligence and KYC procedures
• Strong communication and problem-solving abilities
• Ability to work well in a team and independently
• Prior experience in a customer-facing role is a plus
• Knowledge of banking operations and products is advantageous