Customer Service Representative/Administrator at a Leading Shipping Company

Qualifications:

• Minimum of OND in any relevant field.
• Candidates must reside around the Ikeja axis.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing accurate information about shipping services.
• Assist customers with booking shipments and resolving issues related to shipping and delivery.
• Maintain customer records and update databases with accurate information.
• Collaborate with other departments to ensure timely processing of shipments and customer requests.
• Handle administrative tasks such as filing, data entry, and document management.
• Ensure high levels of customer satisfaction through excellent service delivery.

Skills:

• Strong communication skills in English (both verbal and written).
• Good organizational and time-management skills.
• Ability to work effectively in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and problem-solving abilities.

Experience:

• Previous experience in customer service or administrative roles.