. Customer Service Representative at Energy Talent Company May, 2024 | MyJobMag
 
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  • Posted: May 9, 2024
    Deadline: Not specified
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    The Energy Talent Company sources, recruits, and trains outstanding individuals to meet the increasing demand of talent in the energy industry. We employ the use of modern, up-to-date learning methodologies to train our candidates, through a robust learning experience that involves an innovative combination of online learning simulation and apprenticeship.
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    Customer Service Representative

    Job Description

    • We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As an entry-level position, this role is perfect for individuals with 1 to 2 years of experience who are passionate about delivering exceptional service to our customers. This role is based in Benin City, Nigeria, and we prefer female candidates for this position.

    Responsibilities

    • Provide outstanding customer service to all incoming inquiries via phone, email, and in-person visits.
    • Address customer concerns, complaints, and inquiries promptly and professionally.
    • Assist customers in navigating our products or services, providing accurate information and guidance as needed.
    • Process customer orders, returns, and exchanges efficiently and accurately.
    • Maintain a positive and empathetic attitude towards customers at all times, striving to exceed their expectations.
    • Collaborate with other team members to resolve customer issues and ensure customer satisfaction.
    • Keep detailed records of customer interactions, transactions, inquiries, and feedback.
    • Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
    • Identify opportunities for process improvements and share feedback with the management team.
    • Adhere to company policies and procedures, including privacy and security standards, to protect customer information.

    Requirements

    • Bachelor's degree or equivalent practical experience preferred.
    • 1-2 years of experience in customer service or related field.
    • Excellent communication skills, both verbal and written.
    • Strong interpersonal skills with the ability to build rapport with customers.
    • Empathetic and patient demeanor with a customer-centric mindset.
    • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
    • Proficiency in using computers and basic software applications.
    • Ability to work independently as well as part of a team.
    • Must reside in Benin City, Nigeria.
    • Fluency in English and any local language is preferred.
    • Gender Preference: Female

    Method of Application

    Interested and qualified candidates should send their Resumes and portfolios to: recruiter@energytalentco.com using the job title as the subject of the mail.

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