Customer Service Representative at Reposebay Human Resources Limited

Duties and Responsibilities

• Help manage current customer accounts.
• Deal with incoming and outgoing phone calls and chats from customers
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
• Time taken to answer calls or fulfill quote requests.
• Timeliness of electronic data interchange transactions, status updates, and reporting.
• Frequency of end-customer visits and customer surveys.
• Performance in executing escalation processes and decision trees.
• Engagement demonstrated by customer service staff.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification

Key Success Factors:

• Excellent product knowledge
• Excellent product knowledge
• Ability to remain calm under pressure
• 1 year in a similar role
• Great problem solving skills.

Salary
N60,000 / month.