Customer Service Representative at Zoom 36 Dental Clinic

JOB DESCRIPTION:

• To greet customers warmly when they arrive.
• Skilfully manages all but the most challenging customer situations and knows when to ask for additional support from supervisor
• Makes, receives and answer telephone calls on behalf of the company, respond to and send faxes.
• To gather information from customers upon arrival for record keeping.
• Responsible for all incoming and outgoing mails on behalf of the company.
• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Answers customers question professionally.
• Maintaining the reception area.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
•    Confirm patient eligibility the insurance company they are registered with.
• Review referrals and authorizations.
• Gets approval and authorization codes for patients before any treatment is carried out.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and ZOOM 36 Dental Clinic.
• And any other adhoc duties as assigned.

SKILLS:

• Superb organization skills
• Good communication skills
• Multitasking 
• Ability to prioritize independently
• Decision Making
• Project management abilities
• Accuracy
• Punctuality
• Outstanding inter-personal skill
• Proficient in Microsoft applications.