Customer Service / Sales Personnel - Order Processing at Buybeta Investment Limited

Company Overview

• We are a leading beauty and skincare retail lifestyle brand dedicated to empowering our customers by providing the best skincare and beauty products.
• Our mission is to deliver an exceptional retail experience through high-quality products, innovative solutions, and engaging brand storytelling.
• Join us in shaping the future of beauty retail

Job Description

• As a Customer Service/Sales Personnel, you will play a crucial role in managing the end-to-end customer experience, from order placement to post-sales support.
• You will also be responsible for nurturing relationships with wholesalers, converting leads into loyal customers, and ensuring a smooth, efficient order fulfillment process.

Key Responsibilities
Order Processing:

• Efficiently handle customer orders from placement to delivery, ensuring accuracy and timely processing.

Customer Relationship Management:

• Build and maintain strong relationships with wholesalers and retail customers, providing exceptional service that encourages repeat business.

Sales Conversion:

• Identify potential leads, nurture relationships, and convert them into buying customers through effective communication and tailored product recommendations.

Wholesaler Management:

• Serve as the primary point of contact for wholesale clients, managing their orders, providing product updates, and resolving issues promptly.

Lead Generation:

• Support lead generation efforts by following up on inquiries, answering product-related questions, and scheduling follow-ups with potential clients.

Problem Resolution:

• Address customer complaints and concerns in a professional and timely manner, ensuring a positive resolution that enhances the customer experience.

Upselling & Cross-Selling:

• Actively promote products, special offers, and bundle deals to existing and new customers to increase sales and maximize revenue.

Database Management:

• Maintain accurate and up-to-date records of customer orders, contact details, and interactions in CRM and other digital systems.

Collaboration:

• Work closely with the sales, marketing, and logistics teams to ensure that all customer orders are fulfilled efficiently and that any issues are resolved swiftly.

Product Knowledge:

• Develop a deep understanding of Buybetter’s product offerings and industry trends, enabling you to provide expert guidance and recommendations to customers.

Qualifications
Education:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.

Experience:

• 1- 4 years of experience in customer service, sales, or customer relationship manager.

Skills:

• Proficiency in CRM and order management systems
• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving mindset and ability to work under pressure
• Sales Ability:
  • Demonstrated ability to convert leads into customers and upsell/cross-sell products based on customer needs.
• Team Player:
  • Ability to work collaboratively across departments to ensure customer satisfaction.