Customer Service Supervisor at ORIKI Group

Role Description

• This is a full-time on-site role for a Customer Service Supervisor located in Lagos.
• The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.
• The Customer Service Supervisor is also responsible for identifying trends in customer complaints and working to resolve those issues.

Qualifications

• Supervisory Skills, including the ability to motivate and lead a team
• Customer Satisfaction skills, with an emphasis on ensuring high levels of customer retention and minimizing customer complaints
• Customer Support skills, including the ability to handle customer inquiries and complaints
• Customer Service Management skills, with an emphasis on driving customer experience improvements and establishing service standards
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Experience with customer service software, such as Zendesk
• Bachelor's degree in Business, Management, or related field
• Experience in the wellness, beauty, or personal grooming industry is a plus