Customer Success Analyst at Estrada International Staffing Solutions

Responsibilities
Customer Onboarding:

• Guide new customers through the initial setup and usage of the product.
• Conduct training sessions and create onboarding materials.

Customer Engagement:

• Maintain regular contact with customers to understand their needs and goals.
• Proactively identify potential issues and provide solutions.

Data Analysis:

• Monitor customer usage patterns and metrics to identify trends and areas for improvement.
• Analyze customer feedback to recommend product enhancements.

Customer Support:

• Address customer inquiries and issues promptly and efficiently.
• Work closely with the support team to resolve complex problems.

Customer Retention:

• Develop strategies to increase customer loyalty and reduce churn.
• Implement programs to encourage customer engagement and satisfaction.

Cross-Functional Collaboration:

• Collaborate with sales, marketing.

Requirements

• Candidates should possess B.Sc Degrees with relevant work experience.