Customer Success Manager at Canonical

As a customer success manager you will:

• Onboard new Canonical customers and introduce them to our products and support processes.
• Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
• Assist sales in identifying growth opportunities or renewal risks.
• Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
• Create campaigns targeting multiple customers through digital touch-points and activities.

The successful candidate will have :

• A passion for customer satisfaction
• Love for technology, infrastructure and Ubuntu in particular
• Patience and ability to listen
• Good presentation skills
• Superior writing and communication skills
• Flexibility and good time management