Customer Success Representative at Aegle

Job Description: 

Customer Success Representatives are responsible for establishing and building customer relationships to promote customer retention and loyalty. You will ensure customers are satisfied, provide customer service support and work to resolve any customer issues. This role acts as the primary point of contact for the company’s customers and connect customers with specific teams to address specific requests.
As a Customer Success Representative, you will work with customers directly to manage client relationships, opportunities or issues.

Duties and responsibilities include: 

• Serve as day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both. Increase customer retention,
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Facilitate interaction and workflow among team members to ensure timely deliverables
• Work with teams to boost customer referrals.

Skills and Qualifications: 

As a successful Customer Success Representative, you will have impeccable customer service skills as well as strong written and verbal communication skills. Ability to work independently and as part of a team in a fast paced dynamic environment.

Key skills include:

• Impeccable customer services and communication skills
• Knowledge of best practices in customer service and retention
• Proficient with applicable software applications Strong written and verbal communication
• Strong aptitude for technical software products

Requirements: 

Bachelor’s degree or equivalent and any other related skills or qualifications.

Experience Requirements

• The candidate will have previous customer service experience, sales experience or experience working directly with customers.
• Digital marketing skills and experience. Prior experience working with or managing a customer success team or prior supervisory or leadership experience is may be desirable.