Customer Success Representative at Ingenuity HR Solutions

Job Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and professionally
• Address customer concerns, questions, and requests with a focus on problemsolving
• Provide product or service information and assistance as needed. 
• Investigate and resolve customer complaints, issues, or conflicts to the best of your ability
• Collaborate with other departments or teams to ensure timely resolution. 
• Follow up with customers to ensure their concerns have been adequately addressed
• Maintain a deep understanding of the company's products or services to assist customers effectively
• Stay updated on product updates, changes, and improvements
• Communicate important information, updates, or changes to customers as necessary
• Provide clear and accurate information to customers to facilitate their decisionmaking
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions
• Document customer feedback and suggestions for improvement
• Gather and report customer feedback to the appropriate departments for product or service improvements
• Identify recurring issues and work with the team to address root causes
• Identify opportunities to recommend additional products or services to customers
• Collaborate with sales teams to capitalize on upselling opportunities
• Educate customers on product features, benefits, and usage to enhance their experience
• Provide guidance and resources to help customers get the most out of the product or service

Requirements:

• Proven experience in Communications, Marketing, Sales, or Customer success
• Bachelor's degree in a related field 
• Great attention to details and good communication skills needed