Customer Supply Manager at Diageo

Purpose of Role

• Set up the new supply chain for Nigeria for Imported Spirits (Planning, Customer Service standards, Logistics, and governance)
• Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in Nigeria.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order to deliver 90%+OTIF.
• Collaborate with PEM customers to deliver strong service communication, forecasting at 80% SFA and solution finding.
• Collaborate across PEM to deliver continuous improvement across Supply as a value function.

Role Accountabilities

• Deliver Supply chain requirements for Nigeria to enable achievement of NSV and growth targets
• Deliver excellent customer service with the nominated distributor in Nigeria
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Nigeria is accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Chip in to the art of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, and leadership

• Experience working in international logistics or customer service
• Educated to BA/ BSC level minimum
• Fluent in English  
• Proven track record in implementing Organisational Change, including focus on people and process improvement 
• Experience of the S&OP cycle
• Tried ability to influence partners to deliver customer-centric results
• Proven track record to analyse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where required.
• Beneficial: Understanding and experience of import processes in Nigeria
• Critical thinking - A strategic and transformative leader able to make ambitious strategic choices that deliver for the short and long term.
• Commercial foresight – An understanding of business end to end and providing robust counsel to executive team.
• Performance driven - Has an acute focus on performance and results, is highly accountable and determined to win.
• Agile - Demonstrates pace and tenacity, responding quickly to emerging threats and opportunities,
• Influencing – can navigate a matrix organisation and build brilliant relationships internally and externally.
• Personally resilient – able to maintain emotional balance in the face of pressure and high-performance expectation.
• Externally focused - Great external radar to spot opportunities and challenges and strongly networked into key communities of authorities to understand market and legislation trends.