Customer Support Intern (NYSC) at PackaGo App Limited

PackaGo is a delivery service app that connects pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households — the local same-day delivery footprint in Lagos.

The Customer Service intern will drive automation initiatives to help contain and resolve customer queries quickly and efficiently, whilst delivering a best-in-class customer experience. Working with our Operations, Product, and sales team, you will look to identify, define, and deliver in-life improvements to our customer care channels, as well as other automation opportunities.

What you will be doing:

• Follow-up of customer experience.
• Providing an impeccable service to clients to retain them.
• Resolve issues on Pick up & drop off

· Understanding business requirements and translating them into conversational flows to meet customers’ needs while following our tone of voice guidelines.

• Receiving and dealing with customer claims.

Requirement

• Bachelor of Science in Business administration, Accounting, Economics.
• · Excellent communication/presentation skills
• Fluent written and spoken skills in English
• Must stay on the island
• Tech Savvy
• Female Corp member only