Deputy General Manager (DGM) at The People Practice

Job Description

• Our client in the Hospitality industry is looking to hire a Deputy General Manager (DGM) who will assist the General Manager in overseeing the daily operations of the of the serviced residence property, ensuring that all departments function smoothly and guests receive exceptional service.
• The DGM plays a key role in implementing strategic plans, managing staff, and driving revenue growth while maintaining the highest standards of quality and efficiency.

Responsibilities

• Assist the General Manager in managing the overall operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and other departments.
• Ensure that all departments are operating efficiently and are aligned with the hotel's standards and goals.
• Monitor daily operations to ensure high levels of guest satisfaction and address any issues that arise.
• Supervise department heads and provide leadership, guidance, and support to ensure effective team performance.
• Assist in recruiting, training, and developing staff to maintain a motivated and skilled workforce.
• Conduct performance reviews, set goals, and implement improvement plans as needed.
• Ensure that all guests receive excellent service, from check-in to check-out, and that their needs are met promptly and professionally.
• Handle guest complaints and resolve issues in a manner that enhances guest satisfaction and loyalty.
• Implement strategies to continuously improve guest experience and maintain high ratings on review platforms.
• Assist the General Manager in developing and managing the hotel’s budget, including forecasting revenue and controlling expenses.
• Monitor financial performance and implement strategies to achieve revenue and profitability targets.
• Analyze financial reports and provide recommendations for cost-saving measures and revenue-enhancing initiatives.
• Ensure that all operations comply with company standards, including cleanliness, maintenance, safety, and service quality.
• Conduct regular inspections of the property to identify areas for improvement and coordinate necessary repairs or upgrades.
• Maintain compliance with health, safety, and legal regulations, ensuring that the hotel meets or exceeds industry standards.
• Collaborate with the sales and marketing team to develop and implement strategies to attract new business and retain existing clients.
• Assist in organizing and promoting events, conferences, and special offers to increase occupancy and revenue.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Work closely with the General Manager to develop and implement short- and long-term strategies to achieve the hotel’s goals.
• Participate in decision-making processes related to business development, partnerships, and expansion.
• Provide input on capital expenditures, renovations, and major projects to enhance the property’s value and guest appeal.
• Assist in developing and implementing emergency plans and procedures to ensure the safety of guests and staff.
• Act as the point of contact in the absence of the General Manager, making critical decisions and managing the hotel's response to emergencies or unexpected situations.

Qualifications

• Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years experience in a managerial role within the hospitality industry, preferably as an Assistant General Manager, Operations Manager, or similar position.
• Knowledge of health, safety, and regulatory compliance in the hospitality industry.

Must have skills:

• Strong leadership, organizational, and communication skills.
• Excellent problem-solving abilities and a guest-centric approach.
• Strong analytical and critical thinking skills.