Digital Field Officer (Kano) at Alan & Grant

Job Summary

• The Digital Field Officer is responsible for implementing and managing digital initiatives in the field to support organizational goals.
• This role involves overseeing digital projects, coordinating with stakeholders, and ensuring that digital tools and technologies are effectively utilized to improve operational efficiency and impact.

Key Responsibilities

• Identify and recruit potential distributors and merchants in assigned areas
• Assist distributors and merchants in completing know your customer (KYC) requirements
• Guide new partners through the Red101 registration process
• Provide training on the Red101 App features and benefits
• Verify submitted KYC documents for accuracy and completeness
• Follow up on any incomplete or pending KYC submissions
• Encourage consistent usage of the Red101 App for digital transactions
• Troubleshoot and resolve any issues merchants face while using the app
• Daily visits to onboard new merchants/distributors
• Daily visits to already onboarded merchants/distributors
• Provide weekly progress reports to the Regional Digital Sales Specialist

Requirements

•  Minimum of a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Marketing, Economics, or Computer Science from any reputable institution
•  Minimum of 2 years working experience in the FMCG sector
•  Strong analytical, problem-solving, communication and interpersonal skills
•  Familiarity with distribution networks, retail operations, and trade marketing in the FMCG space
•  Goal-oriented mindset with the ability to meet onboarding and transactional targets
•  Technical knowledge of payments, technology, Applications and FMCG SFAs is an added advantage