Digital Operations Manager at E-Barcs Microfinance Bank Limited

Description 

• The Digital Operations Manager will lead the digital transformation efforts of the Bank, focusing on enhancing and managing digital channels including card services, internet banking, and mobile banking applications.
• This role requires a strategic thinker with strong technical expertise, operational management skills, and a customer-centric mindset to drive innovation and ensure seamless digital experiences for customers.

Key Responsibilities

• Develop and implement a comprehensive digital strategy aligned with the Bank's goals.
• Oversee the digital transformation initiatives to ensure successful integration and adoption of digital banking solutions.
• Monitor and analyze market trends to identify opportunities for digital innovation.
• Manage day-to-day operations of digital banking channels including card services, internet banking, and mobile banking apps.
• Ensure high availability, performance, and security of all digital platforms.
• Coordinate with IT and security teams to implement and maintain robust security measures.
• Lead digital projects from inception to completion, ensuring timely delivery and within budget.
• Collaborate with cross-functional teams including IT, marketing, customer service, and compliance to ensure project success.
• Monitor project progress, resolve issues, and provide regular updates to senior management.
• Enhance user experience across digital platforms by incorporating customer feedback and best practices.
• Develop and implement processes to ensure a seamless and intuitive user journey.
• Address customer issues promptly and improve service delivery through digital channels.
• Analyze digital channel performance and customer usage patterns to identify areas for improvement.
• Generate and present regular reports on digital operations metrics to senior management.
• Utilize data insights to drive strategic decisions and optimize digital services.
• Ensure all digital operations comply with regulatory requirements and internal policies.
• Conduct regular risk assessments and implement mitigation strategies for digital channels.
• Stay updated on regulatory changes and ensure the bank’s digital services are compliant.

Qualifications and Requirements
Education:

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field.
• Master’s Degree or relevant certifications (e.g., PMP, Agile, ITIL) are a plus.

Experience:

• 5-7 years of experience in digital banking, fintech, or a similar role.
• Proven track record of managing digital operations and transformation projects.
• Experience in a microfinance or financial services environment is highly desirable.

Technical Skills:

• Strong understanding of digital banking technologies, including card services, internet, mobile banking platforms and transaction settlements.
• Proficiency in project management tools and methodologies.
• Knowledge of cybersecurity best practices and regulatory requirements in the banking sector.

Soft Skills:

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused mindset with a passion for digital innovation.

Other Requirements:

• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to adapt to changing business needs and technology trends.
• Commitment to continuous learning and professional development.