E-Channels Transaction Monitoring Officer at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Overview:

• The E-Channels Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers' accounts.
• Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.

Duties & Responsibilities:

The E-Channels Transaction Monitoring Officer will:

• Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows.
• Contact customers to verify the authenticity of transactions using the enterprise's applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
• Monitor customers' accounts and transactions to determine those with high fraud risks.
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.

Qualifications:

• Bachelor's degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics). Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.

Experience:

• 3-5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies:

• Strong understanding of payment transaction trends and account statement analysis.
• An excellent team player, target driven, and highly motivated.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards may be necessary.