Ecommerce Operations Lead at Ruff n Tumble

Responsibilities

• Strategic Platform Management: Ensure seamless operation and maintenance of our eCommerce platform to enhance user experience and drive sales effectively.
• Efficient Order Execution: Coordinate end-to-end order fulfillment processes, optimizing logistics to ensure timely product delivery while upholding high service standards.
• SEO Strategy Implementation: Implement SEO strategies and employ keyword optimization techniques to enhance search engine rankings.
• Data Analytics Utilization: Utilize data analytics tools such as Google Analytics for comprehensive performance tracking and reporting.
• Website Design and Navigation Refinement: Refine website design and navigation to enhance user engagement and satisfaction.
• Site Bounce Rate Reduction and Page Functionality Enhancement: Implement data-driven strategies to reduce site bounce rate and improve page functionality, ensuring a seamless user experience.
• Operational Efficiency Analysis: Analyze operational data to identify bottlenecks and streamline processes, thereby enhancing overall efficiency.

Desired Skills & Experience

• First Degree from a reputable higher institution
• A minimum of 4 years experience in a similar role
• Excellent skills in code writing
• Strong proficiency in developing web applications with HTML, CSS, HTL, and JavaScript
• Experience in ecommerce and retail environment will be an added advantage
• Excellent verbal and written communication skills
• Strong Micro excel skill
• A good team player
• Good interpersonal and people skills
• Good organizational Skill
• Ability to manage time and prioritize tasks
• Strong ability to pay attention to detail

KPI: Key Performance Indicators

• Conversion Rate:
  • KPI: Maintain a conversion rate of over 0.35%.
• Website Speed and Performance:
  • KPI: Ensure the website loads within 3 seconds.
• Abandoned Rate:
  • KPI: Keep the abandoned rate below 0.2%.
• Increase in Site Traffic:
  • KPI: Achieve an increase in site traffic of over 19,000 visitors.