Electronic Banking Officer at Good Neighbours Microfinance Bank

Job Description

• Have advanced technical knowledge of electronic products such as ATM, POS, Cards, Mobile Banking Apps, Web Solution, Internet banking etc.
• Perform quality and control review on all Electronic Banking Systems and processes.
• Contact vendor support to resolve any online banking or bill payment issues.
• Liaise with the bank reconciliation team to ensure reconciled funds are transfer to the appropriate account.
• Maintain and monitor the settlement account and the balances.
• Assist customers in the online banking enrollment process and setup of pending applications.
• Pass all relevant maintenance fees on channels and product utilized.
• Compliance, awareness and understanding of the regulatory framework, requirements related to data protection, AML, electronic payments etc.
• Perform reconciliation for the bank and provide necessary report to the management.
• Ensure the provision of ongoing training and development to all employees.
• Assist staff and customers with Internet Banking, Bill Pay and Telebanking questions and problems.
• Develop and maintain business relations with NIBBS, unified payments, Interswitch, and settlement banks.
• Carry out any other task as required from time to time.

Requirements

• Bachelor’s degree in Banking & Finance, Information Technology or related field.
• Minimum of 3 years’ experience in E- Business operation in a reputable financial institution.
• Certification in Digital Banking, Cybersecurity would be an added advantage.
• Strong network/infrastructure knowledge.
• Attention to details, customer- centric, team player and problem solving skills.